Terms of Trade

  • Terms: Net 20th of following month.
  • Goods and Services Tax is listed separately on all invoices.
  • We claim the right to make partial shipments when necessary and in such cases, payment must be made separately for each individual delivery. Should the payment for any partial delivery remain unsettled, we are not obliged to make any further shipments.
  • Claims if any must be made not later than ten days after the receipt of goods.
  • A Return Authority number must be obtained from this office prior to returning the goods. A restocking fee of 30% will be applied.
  • Returns for credit and/or exchange are not allowed for sterile and/or used goods, items manufactured for special orders or goods returned more than 4 weeks from date of delivery.
  • Indented items are not returnable.
  • All goods despatched remain our sole property until all outstanding debts are settled.
  • Downs Distributors Ltd whose policy is one of continuous improvement, reserves the right to make changes and improvements, change specifications, prices and design at any time without incurring obligation.
- ...we want to thank you for your part in helping us send a container packed with medical goods to Tanzania...we so appreciate everybody's hard work and generosity to make this venture successful"
“Thank you very much for your speedy and efficient reply, which was greatly appreciated”.